Online Return Policy

Merchandise purchased via xexymix.co.nz can be returned for a credit voucher within 14 days of receipt.  This right to return does not apply to panties cosmetic items. No exceptions will be accepted. 

Any order placed with an online credit will not be eligible for a refund.

Returns are processed on merchandise only and merchandise need to be shipped at your cost, unless faulty or incorrect.

If the merchandise is faulty or incorrect, we will offer a full refund of the merchandise. 

Returned items must be in their original condition; unworn, unused, unwashed, with tags attached in their own packaging and are accepted at the discretion of our team.

Please note that returns will need to be brought into or sent to the following address: 50 High Street, Auckland CBD, Auckland 1010 

We are not able to offer exchanges unless you visit our store in person within 14 days of receipt.  If you are not able to visit our store in person, we instead encourage you to place a new order to secure your desired item, and return the original item for a refund.

How to Return

To request a return simply:

1. If you have an online account, please login and submit a request for a refund or email us with your full name and order number at info@xexymix.co.nz.

2. Our Customer Service Team will contact you with instructions on how to return the merchandise.

3. Once the merchandise has been returned, a quality check procedure will be conducted and then a refund will be processed after.

If you need any assistance with your return please contact our Customer Service team and we'll be happy to help.

Email: info@xexymix.co.nz

You will receive an email confirmation once your return has been received and processed. If your return does not meet our return policy you will be contacted by our Customer Service team.

Faulty items

We make the best efforts to quality control all items prior to dispatch.

In the case that something is faulty or damaged, please log your return request via your account using the steps mentioned above or directly via email, please also include a brief description of the fault and include your order number.

Incorrect Items

If you believe you have received an item different to the one you ordered, please log your return request via your Account using the steps mentioned above, please also include a brief description of the item you have received instead along with your order number.

Online credits

Online credits will be processed once your returned item/s have been received, and your credit note details is accessible through your online account. Online credits are non-transferable and are valid for use at xexymix.co.nz only and cannot be used in store. 

Any order placed with an online credit will not be eligible for a refund or an exchange.